TECHNICAL SERVICES


CitiFour experts take full advantage of the best agile industry practices to deliver its technology projects from design to implementation and operation if required.  Our Capabilities span across multiple areas.


ADVISORY SERVICES

CitiFour experts take full advantage of the best global best practices to deliver business & technology studies. Our Advisory Services deliverables include; Digital Transformation, Operation Research Platforms, Digital Marketing, Technology Advisory, and a full of range of standardization best practices that enable the delivery of digital transformation services.

TECHNICAL SERVICES

CitiFour specialized technology consultants work closely with our technology partners, to design, implement and operation optimum solutions that meet our customers’ needs, financial budgets, and business performance expectations. Hence, we are in a position to prepare fully compliant solutions, validated optimal designs, technical submittals, and project execution to help our clients achieve their digital transformation business goals.

SUPPORT SERVICES

We understand how important to our customers the quality of their technology-based services. It is the lifeline that connects their business to everyone internally & Externally including their business value chain and eco-system. At CitiFour, reducing downtime with fast technical support, and flexible hardware replacement programs are key priorities. Through pro-active support, we aim to reduce our customers’ risks, and maintain their operational efficiency.

PROJECT MANAGEMENT

At CitiFour, our goal in project management is to ensure that customers’ projects objectives are achieved, and they are delivered on time with highest quality and at the lowest costs. Having qualified project management teams, and a clear definition of KPIs are key priorities at CitiFour to ensure a sustainable high performance during all phases of the project.

OUR METHODOLOGY

NEED ANALYSIS

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PLANNING AND DESIGN

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INTEGRATION AND INSTALLATION

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SUPPORT SERVICES

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MAINTENANCE SERVICES

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NEED ANALYSIS

Our experts will analyze your current business needs, requirement, processes and long-term business goals. This critical step helps ensure the overall success of developing the right solution and serves as the basis for infrastructure design.

ARCHITECTURE AND DESIGN

We work with our customers to plan, design, and manage the technical architectures that underpin the delivery of technology services. We design for efficiency, technical flexibility, and more importantly to meet customer’s functional requirements and budget. Our certified engineers design for a variety of specialized value-added services and digital use-cases tailored for specific industries and domains.

INTEGRATION AND INSTALLATION

We have one goal in mind. Deliver our projects on time, at the lowest cost, and with the highest quality. We employ certified engineers and technicians to handle the assembly of technology elements. We meticulously stage, configure, test each component. Our project managers orchestrate all deployment teams activities, and managing the process according to a customer-specific project plan. We also provide assistance with planning and managing the transition period, to ensure a smooth transfer from the legacy to the new .

MAINTENANCE SERVICES

It is our ultimate mission to ensure that customers can build, and sustain the digital operation that enable them to deliver reliable digital capabilities and operational excellence to support their organization. Our HW/SW maintenance services provide full support required for our customers’ business. We have SLA-defined maintenance support agreement that guarantees software performance, replacement equipment, and delivery / installation within a pre-defined timeframe, 24x7x365 regardless of the location.

SUPPORT SERVICES

CitiFour provide proactive monitoring and it is accessible to our customers via our online or calling our 24/7 Help Desk. Our team is responsible for pro-active monitoring and management of customer platforms functionalities and readiness.


  • No excuses. No explanations. You don’t win on emotion. You win on execution.

    Tony Dungy, former NFL player and Head Coach @ 2-Time Super Bowl champion


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