SUPPORT & MAINTENANCE

At CitiFour, we value the importance of customers experience.  Technology services are the lifeline that connects business across its functions internally & externally.



we are here to help

 CitiFour has distinguished teams of technical experts in addition to a community of partners.  Our ultimate aim is to deliver the best business outcomes to our customers of various scales and variety of projects – large and small.



Support & Keep Up Services

Our maintenance services encompass a wide spectrum of activities required for a business to be successful.






We have a variety of support programs that guarantee software performance, equipment replacement, delivery and installation within a pre-defined timeframe, 24x7x365 and as adjustable as needed.

WE CAN SUPPORT YOU.



Warranty & Replacement Services

At CitiFour, having the right support model available to customers is key to our success.











Extended Warranty Service



CitiFour Care has can provide a wide spectrum of extended warranty service…




Refurbished Upgrade Service



CitiFour Refurbished Upgrade Service is a customized service offering…




In-Warranty Advanced Repair



CitiFour offers a 24 / 48 hours fast repair service. We can guarantee a repair…




Advanced Replacement Service



CitiFour has in advance replacement units for you. Time is precious….






open a support case








We can help you minimize the risks of defects and increase systems uptime.

CitiFour support team and partners can help setting up remote self-monitoring system. Customers will have the visibility to know systems status in a timely manner, take preemptive measure early.

With our monitoring systems in collaboration with partners, customers will have warning alerts and take an appropriate remote action in a timely manner.

Benefits

  • > Ability to reduce downtime and loss
  • > Optimization of technology performances and reliability
  • > Better asset protection and high product life expectancy
  • > Improving hardware inventory management

Notice

  • > Service availability is subject to the individual
  • > Service deliverables may differ at particular facilities or in different countries.
  • > CitiFour reserves the right to modify the program at any time without prior notice.

Have a repair expert ready to be at your location.

CitiFour Care provides customers a-call-for service when needed, or they choose from 1- 2 – 3 years coverage plans better service rates as a part of the solution purchase. CitiFour support agent will confirm the visit date & time as agreed with the customer and arrange for the right expert or technicians to attend the service call with repair parts.

The supporting engineer will check the defective device on-site at the customer’s location.  CitiFour Engineer will dedicate the time to resolve the issue of the assigned service, meet the customer’s requirements, and ensure that all systems operations are back to the optimal state.

Benefits

Notice

Do not worry about delivered repair products.

CitiFour pick-up service made easy for you! We provide one-time, or 1- 2 – 3 years next-day pickup service. Our customers would call CitiFour support center to arrange a pickup of the defective device or part and reduce any transportation risks

Benefits

Notice

Keep your finger on the pulse.

You can count on CitiFour Care service team. We provide a routine maintenance to help decrease downtime and maintain an optimal operation of your technology environment. CitiFour Well-being service team will perform a thorough hardware & Software checkup at your location. The service is provided on a periodical or per call basis, customized to fit your environment.

Benefits

  • > Reduce downtime and loss of operation productivity.
  • > Sustainable checkup services reduce the need for large-scale repairs.
  • > Maintain higher asset operational performance and longer lifetime.

Notice

  • > Well-being service is only available in certain countries.
  • > Service deliverables may differ at different countries (i.e. USA, Qatar).
  • > CitiFour reserves the right to change program at any time without prior notice.

Refresh and keep up your technology environment.

The software or hardware environment will be evaluated and checked for compatibility and stability. The customer can upgrade hardware and software with only a little investment.

Benefits

  • > Refurbish technologies at a fraction of the new solutions costs.
  • > Customized services technology revision and evolution.
  • > Optimize systems performance and extend equipment lifetime

Notice

  • > Service deliverables are based on prior negotiated contracts.
  • > Service availability is subject to individual customers’ contract.
  • > Software upgrades and updates will be done as per the terms and conditions / Contract with software vendors/suppliers.
  • > Upgrade and update service is only available in certain countries (i.e. USA, Qatar).
  • > CitiFour reserves the right to change program at any time without prior notice.

Extended Warranty Service

CitiFour Care has can provide a wide spectrum of extended warranty service packages that allow customers to choose the right package within their budget.
CitiFour extended warranty can be purchased along with any ordered solutions. We provide 1- 2 – 3 years extended warranty service to help our customers manage their maintenance budget in advance. Please contact our sales representative if you would like to buy an extended warranty.

Benefits

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Upgrade Hardware/Software with high quality certified refurbished.

CitiFour Refurbished Upgrade Service is a customized service offering refurbish, software/hardware upgrade and version control that can meet our customers’ requirements with limited budgets. CitiFour’s team technical repair capabilities ensure that every failed equipment can be replaced with an equivalent.

The Refurbishing Upgrade Service can be purchased during initial contract signing order or within 90 days of the solution purchase.

Benefits

  • > Reduce the cost of hardware replacement.
  • > New software version will improve operational efficiency and user
  • > Optimizing and enhancing systems performance and extended Hardware lifetime.
  • > Fast adaption to the changing business needs.

Notice

  • > Service deliverables may differ at particular facilities or in different countries.
  • > CitiFour reserves the right to modify the program at any time without prior notice.
  • > All software upgrade services are applied to sold Hardware & Software sold and contracted with customers.

We can do it in 24 / 48 hours.  

CitiFour offers a 24 / 48 hours fast repair service. We can guarantee a repair turnaround time between 24 / 48 hours a from the time of receiving defective system of the part. Our Fast Repair Service allows the customer to resume normal operations in the shortest possible time. The service is applicable to devices and systems under warranty with a support contract in place.

Benefits

  • > Repair the defective part within 24 / 48 hours.
  • > Guaranteed product and maintenance service.
  • > Fast response and repair time.
  • > Reduced downtime and unproductivity.

Notice

  • > All fast repair requests are deliverables of the existing support contract.
  • > Fast repair service is only available in certain countries (i.e. USA, Qatar).
  • > CitiFour reserves the right to change program at any time without prior notice.

Ready-to-use replacement parts anytime.

CitiFour has in advance replacement units for you. Time is precious, but we are able to provide reliable replacement & exchange shipped to your place via next day service to help minimize downtime.

CitiFour Care provides Advanced Replacement Service by 1- 2 – 3 years contract. It’s a rapid and easy service that provides a cost-effective alternative to CitiFour Onsite service.

Benefits

Notice